H&R Block customers delayed tax returns due to computer glitch

A computer glitch is causing delays in processing for thousands of H&R Block customers waiting for their tax refunds. The company is confirming an issue with certain tax returns filed before February 22, 2013 – some included certain education tax credits claimed on Form 8863.

“We have worked with the IRS to expedite a solution to this issue for all of our affected clients,” H&R Block wrote in a statement.

Thousands of frustrated H&R Block customers have taken on to Facebook. They’ve created a page called ‘Club 8863.” There’s currently more than 2100 likes.

Jamar Avant of Indianapolis recently became a stay-at-home dad to take care of his three sons. His 6-year-old, Jordan, was just diagnosed with a mild learning disability last year.

“Normally with our taxes we can just take that and budget our bills up so it really won’t hurt us as much,” said Jamar. “But this year, it has really been a struggle.”

With less income coming in and his wife, Mioshea, balancing school and a job, the Avants filed their taxes early in hopes of getting a fast return.

Six weeks later, still no check in the mail. Jamar has called the IRS and H&R Block almost every day.

“We just haven’t been able to get to the bottom of it,” he said. “Whatever it is that’s wrong with it, they can’t explain it to us. They were making it as if it was our fault. It was something we left out.”

“Two hours of waiting, literally two hours on hold,” said Mioshea. “We’ve never had this issue. To not get answers is the most frustrating part.”

H&R Block eventually issued a statement on its Facebook page Friday:

“We have worked with the IRS to expedite a solution to this issue for all of our affected clients.”

“For those clients who received the IRS notice regarding Form 8863 that said it would take 6-8 weeks to receive a refund after this issue is resolved, we are assured it will not take that long.”

The Avants say they can’t wait much longer. Mioshea is thinking about finding a second job.

“You can’t wait because the bills don’t stop. Our rent has to be paid,” she said. “We have three children. Their needs don’t stop because the tax returns aren’t here. We’re trying to make it day by day but it’s becoming frustrating.”

This has been an already delayed tax season. The IRS announced late January they would not be processing the 8863 form until mid-February.

Typically, the wait time to get your refund is about 21 days. Fox 59 has learned of similar cases with people filing with Turbotax as well.



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