City launches new online tool for public to report, locate potholes

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The Indianapolis Department of Public Works launched a new online tool Tuesday that will allow the public to report, locate and check the status of reported street potholes across the city.

Indy’s Pothole Viewer shows all pothole repair requests received by the Mayor’s Action Center on a map of Indianapolis. Red dots indicate requests that are still being serviced and green dots indicate potholes that have been repaired.

Indy’s Pothole Viewer is just another example of the city’s commitment to improving customer service,” Indianapolis Mayor Greg Ballard said. “This new tool will provide a one-stop shop for citizens to report, see, and check the response time for potholes in their area.”

The tool will also allow viewers to look at requests in the past six months, as well as the number of requests received and closed in the past month.

Additionally, users will be able to track turnaround times for pothole requests.  DPW’s current turnaround average for fulfilling pothole requests is 2.73 days.
Those who wish to report a pothole with be issued a Service Request Number, which they can use to check the status of their requests through the viewer.

So far in March, DPW has repaired 929 potholes.  Officials said the unofficial “pothole season” for the city begins and March and run through June, as the thaw and freeze cycle takes its toll on pavement, creating the potholes.

3 comments

  • Carol

    If the city would stop using salt and just use sand they would not have this problem!!
    I moved here from Colorado and they do not have these types of problems. They use sand, and people learn to drive on the snow!

    • Dave

      @Carol if the roads were all made out of concrete yes salt would be bad. Black top is pretty indifferent to salt. All it takes is the concrete or blacktop to get a crack in it for whatever reason and the water does the rest.

      Water is a powerful substance. Fill a pop bottle completely to the top with water and freeze it. Something is going to happen once that water starts to expand. Either the bottle is going to rupture or the top is going to pop off. Basically the same thing with a pot hole.

      A lot of states use just sand cause .. it's cheaper. And depending on the climate more effective. After below 15 degrees salt will not melt snow, you'd just be spreading it on the ground.

      I spent 40 years of my life in NY and learned to drive in the snow, ice and everything in between. Being a good driver is just one part of it.

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