Hoosiers report widespread AT&T cell phone outage
UPDATE (11:05 a.m.): AT&T released the following statement regarding Friday morning’s outage:
“Earlier this morning, some AT&T customers may have experienced an issue with wireless voice service in the Indianapolis area. Technicians quickly worked to resolve the problem, and service is currently running normally. We apologize to our customers for this inconvenience.”
UPDATE (9:14 a.m.): Some AT&T customers in the Central Indiana area say their service has been restored. An AT&T spokesperson says she understands the situation has been resolved and that the company will issue a statement soon.
ORIGINAL POST (8:24 a.m.): Hundreds of Fox 59 viewers and employees reported a widespread AT&T cell phone outage Friday morning.
A media relations representative responded to Fox59’s e-mail inquiries, stating that she would look into the issue and get back to us.
When trying to make outgoing calls on their AT&T wireless phones, several customers reported hearing a recorded message that acknowledged a problem in the “North Central” area and claimed to be working on it. A Fox59 employee with AT&T service also heard the message.
Some people calling AT&T cell phones from other carriers heard messages stating the customer was not accepting incoming calls.
This story will be updated as soon as AT&T responds with more information about the cause and depth of the problem and how soon it will be resolved.