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Online shoppers missing Christmas gifts after delivery carrier backlog

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While Santa was rushing to get Christmas presents delivered on time, so were delivery companies.

Some carriers and retailers, including UPS, FedEx, Amazon, Kohl’s, Groupon and Walmart were up against the clock facing a backlog that left thousands with missing presents under the tree.

Katie Hutchinson has been tracking her Christmas gifts for weeks. The Amazon Prime member was guaranteed free two-day shipping.

“It was disappointing when 8:30 p.m. rolled around on Christmas Eve. I pretty much knew by that point that they were not coming,” she said.

In a statement, UPS apologized to customers, explaining “the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas, so shipments were delayed.”

Santa’s helpers in brown were back on the job Thursday after the company stuck to its plans to make no deliveries Christmas day.

According to an Amazon spokesperson, its “fulfillment centers processed and tendered customer orders to delivery carriers on time for holiday delivery.” The company is reviewing the performance of the delivery carriers. Amazon has also sent out alerts to some customers, offering refunds on shipping and a $20 gift card to make up for the disappointment.

“Everybody needs to quit complaining about the trucks and the traffic because we’re the ones creating this [backlog],” said Denna Renbarger, an avid online shopper. “We all have to figure it out together.”

It’s a reality as more consumers go online for their shopping. Experts said a shorter shopping season and severe weather across the nation created more backlog.

Despite the gift delay, Hutchinson said she’s grateful her delivery carriers got a holiday.

“It’s nice to know they get Christmas also,” she said.

FedEx said its delays are not significant and experienced “no major service disruptions” despite heavy volume.