Glitch disrupts 911 service in several Indiana counties

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(April 9, 2014) – A glitch has disrupted 911 service in several Indiana counties.

According to Madison County Sheriff Ron Richardson, 911 phone lines for the Madison County Dispatch Center are down. Richardson said the phone provider described the problem as a “regional issue” that’s being worked on.

Emergency calls are being routed to another 911 dispatch center as part of an emergency plan that has been in place “for some time,” Richardson said.

Hamilton, Hancock, Hendricks, Johnson and Morgan are among the other counties experiencing the problem. There was no estimated timeline for repairs.

Officials from the Hamilton County Sheriff’s Office described the problem as a statewide issue and said their emergency calls were being routed through Clinton County.

Morgan County residents should call (765) 342-5544 and select option 3.

Johnson County residents should call (317) 346-4657 or (317) 738-6025

Plainfield police said all emergency lines there were down. Calls were being routed through Marion County.

AT&T issued the following statement Wednesday afternoon:

“This morning, emergency calls to a limited number of counties surrounding Indianapolis were temporarily rerouted to nearby 9-1-1 agencies. AT&T technicians resolved the issue and 9-1-1 calls have been rerouted back. The network is now working normally. We apologize for the inconvenience.”