INDIANAPOLIS - This week the VA scandal is back in front of Congress as lawmakers review a new report from VA investigators.
In that report, a union official at Roudebush Medical Center tells investigators that manipulating wait times has been a ‘common practice’ here at the Indy VA facility.
“We take any concern relayed by our labor partners very seriously and we've investigated different things that have been brought up and can find no evidence of any wrongdoing on the parts of our schedulers or manipulation of data,” said public affairs officer Julie Webb. “We actually would like to have more information because that's the only way we can fix things.”
But if you ask two different veterans about their experience at the VA, you might get two different answers.
Army veteran Rick Becker says he's had a difficult time.
“To call in and make an appointment, I’ve spent minimum 30 minutes up to 3 and half hours,” said Becker. “In almost every VA I’ve been to including here, it takes months. You have to get re-evaluated every time.”
But Navy veteran Bill Moylan says his experience has been much different.
“For every bad story, there’s ten good stories,” said Moylan. “I’ve been coming here 20 years and the staff and nurses and doctors have been wonderful to me. In fact I wouldn’t be standing here if not for them, they’ve saved my life.”
Becker said it’s been a struggle for several years, ever since he served his country overseas in Kosovo.
“When you get back, you feel like everything is done and behind you, but there’s still a conflict,” he said. “The conflict is a paperwork conflict and a bureaucratic conflict that causes you not to get the help that you need.”
The latest report will be discussed at a briefing Wednesday in Washington.