NEW YORK, NY (May 16, 2015) – A Starbucks employee was fired after a video of her yelling at a customer went viral.
According to WRC-TV, a woman named Ruby Chen is the main target of the employee’s verbal abuse. Another customer recorded cell phone video of the incident, and Chen posted that video on Starbucks’ Facebook page.
Chen described the incident in detail. She said she placed an order for a Frappuccino at the store on Broadway in Elmhurst, Queens. As she was pulling up her Starbucks app on her phone so that she could pay, a manager named Melissa asked Chen for her name. Chen, however, did not hear Melissa.
It was at this point in time that Melissa became enraged.
Melissa started shouting at Chen, and then she took the scanner away and told Chen to leave and never come back.
Starbucks responded to Chen’s video with this statement:
Ms. Chen, this experience is not reflective of the service our partners provide to our customers every day. Someone from our leadership team will be reaching out to you shortly to apologize and make this right.
Chen updated her post, and she said that the Starbucks district manager apologized to her over the phone. The district manager offered her a $100 gift card, and ensured her they would take the issue very seriously.