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Hall of Fame announces ticket, hotel reimbursement policy for canceled preseason game

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Crews work on turf on Sunday, Aug. 7, 2016

INDIANAPOLIS, Ind. – The Pro Football Hall of Fame is attempting to make good on what was a bad situation.

In the aftermath of the fan furor over the cancellation of the Aug. 7 Hall of Fame game between the Indianapolis Colts and Green Bay Packers, Hall of Fame president David Baker announced Thursday a reimbursement plan for individuals who had tickets to the game.

According to Baker, ticketholders will be fully refunded the face value of their ticket. They also will be refunded all processing, shipping and handling fees, pre-paid parking purchased through the Hall of Fame, pre-sale reservation fees and one night of hotel accommodations to eligible fans, subject to review and approval.

“We take full responsibility for what occurred at the game,’’ Baker said, referring to the unplayable conditions of the field. “We are doing what is right for our fans.’’

Along with the reimbursement process, the Hall of Fame also will be providing to ticketholders:

  • four admission tickets to the Hall of Fame museum to be used once any time during the next five years.
  • a commemorative photo of the Class of 2016 along with their fellow Hall of Fame members taken on the front steps of the museum.
  • a copy of the 2016-17 Pro Football Hall of Fame Yearbook.
  • the right, before the general public, to purchase a ticket for a future Hall of Fame Enshrinement ceremony or Hall of Fame Game for one year in any of the next five years.
  • a 30 percent discount for the purchase of any merchandise from the museum’s online store.

Details on how fans can take advantage of the reimbursement plan will be forthcoming and available at www.profootballhof.com/GameRefund or by phone (844-446-3829).

You can follow Mike Chappell on Twitter at @mchappell51