IPL warns customers about bill payment phone scam

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INDIANAPOLIS, Ind. – Scammers will try to get money from just about anyone, and Indianapolis Power & Light is warning customers about a payment scam making the rounds.

The scam primarily targets businesses. Customers said someone claiming to be from IPL will call and say their electricity will be disconnected if they don’t immediately provide payment information.

IPL had a few reminders for customers who receive these calls:

  • IPL does not require nor recommend a specific payment method or type. We offer a variety of payment options. Payment and billing options can be found online at www.IPLpower.com.
  • If IPL does call a customer, our representative will have specific and accurate information related to the customer’s billing account.
  • IPL also reminds customers to not provide personal information or comply with requests for payment unless they are confident with whom they are speaking to. Customers are asked to notify IPL if they receive a call and are unsure that the caller is truly an IPL employee. Please call IPL at 317.261.8222 if you’re a residential customer or 317.261.8444 if you’re a business customer to verify any questions you may have related to IPL bill payment and collection.

The utility said people who may have been affected by the scam should call their local police department to report it.