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Amazon customers should beware of email scam attempting to get their information

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If you order frequently from Amazon and are eagerly awaiting the arrival of Christmas presents, you need to beware of an emerging online scam.

According to the Independent, thousands of people in the U.S., U.K. and Australia have received an email saying their order can’t be shipped. The email isn’t actually from the online retailer—it’s an attempt by scammers to get your information.

The message claims that Amazon is having a problem processing your order and says you won’t be able to access your Amazon account or order anything from the store until you click on the link to provide them with critical updates on your account, the publication reported.

The link takes you to a webpage that looks legitimate and asks you to confirm your name, address and payment information.

This is, of course, an unsavory attempt by scammers to get you to give up your personal information. The scammers are relying on Amazon’s large customer base. If just a small percentage of customers fall for it, they can benefit.

Amazon has a page on its website warning about “spoof emails.” The company said it will never send you an email asking for any of the following information:

  • Your bank account information, credit card number, PIN, or credit card security code (including “updates” to any of the above)
  • Your mother’s maiden name or other information to identify you (such as your place of birth or your favorite pet’s name)
  • Your Amazon password

Authentic emails from Amazon will originate from “” or “” email addresses.

The retailer points out that many “phishing” emails contain numerous grammatical errors and are sent with typos and poor grammar—another indication that the message didn’t come from the company.