How to get reimbursed if your car is damaged by a pothole in Indianapolis

INDIANAPOLIS, Ind. – If you’ve been out driving around Indianapolis, chances are you’ve had to dodge at least one of the almost 6,000 potholes in the city.

The city says they plan to have another pothole blitz next week, but the roads are still in pretty bad shape. Many of you are reporting flat tires and unseen frame damage as a result of hitting potholes.

So what can you do for reimbursement if your car needs repairs after hitting a pothole?

File a damage claim with the city within the next 180 days. You can do that by using the Mayor’s Action Center App, by phone at 317-327-4MAC (4622), or on their website. Keep a copy of your claim, your receipts for bills relating to car repairs, and your registered mail receipt.

However, one important factor can mean the difference between getting reimbursed and paying everything out of pocket: In order to receive a reimbursement, DPW records must show a complaint was filed about the pothole before you hit it.

FOX59 dug into just how many claims the City was receiving and how many claims it was reimbursing. According to numbers from the Office of Corporation Counsel, not many people are getting any money back.

  2015 2016 2017 2018
# of pothole claims 523 215 267 129
# of pothole claims denied 455 211 242 80
# of pothole claims granted 68 4 25 1*
Amount of money distributed $27,534.02 $813.58 $11,700.78 $203.83

*Many claims are still being investigated as the OCC has 90 days to review.

Take a look at the current potholes open in Indianapolis and report a pothole here.

If your car is damaged after hitting a pothole on a state road, you can file a tort claim with INDOT here.