Woman resorts to bringing in ashes to get rid of dead husband’s pesky cell phone plan
(Nov. 19, 2014) – So how hard is it to cancel a cell phone plan?
Pretty hard, if you ask Maria Raybould.
The 56-year-old tried to cancel her husband’s plan after he died from cancer, according to the Telegraph. That includes bringing his death certificate and carrying his ashes to a T-Mobile store in Cardiff, Wales.
It didn’t resolve the case. In fact, it made it worse. The widow said they tried to sock her with a cancellation fee and unleashed bill collectors.
“I’ve been up to the shop with the death certificate, with a letter from the crematorium, the funeral bills — even his ashes,” she told the Telegraph of her late husband David, who passed away in August.
During one trip to the store, a worker told her everything had been sorted out. She was then bombarded with more demands for payment in the days that followed.
She said burying her husband was easier than canceling his cell phone, which had been set up as a $40 direct deduction from their account.
T-Mobile blamed the problem on an automated system and has since apologized to Raybould.