Identity protection, credit monitoring from Anthem now available after data breach

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INDIANAPOLIS,  Ind. (Feb. 13, 2015)– Anthem members, current and former dating back to 2004, are being offered identity protection services starting at 2 p.m. Friday.

Affected members can start accessing these free services prior to receiving a mailed notification from Anthem, which they say will be sent in the coming weeks. Members may access these services at any time during the 24-month coverage period.

The free identity protection services provided by Anthem include:

  • Identity Theft Repair Assistance:  Should a member experience fraud, an investigator will do the work to recover financial losses, restore the member’s credit, and ensure the member’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
  • Credit Monitoring: At no cost, members may also enroll in credit monitoring, which alerts consumers when banks and creditors use their identity to open new credit accounts.
  • Child Identity Protection:  Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.

Identity theft repair services are available to those who believe they have experienced fraud. For those who have been impacted by the cyber-attack, these services are automatically available and do not require enrollment.

Click this link to learn how to access these services. Members may also access identity theft repair services by calling 877-263-7995.

Additional protection is available through credit monitoring services.  This requires a member to actively enroll because the member must provide their personal information and consent to have their credit monitored. Members can enroll at any time during the 24-month coverage period, and can learn how to sign up here. Members who do not have access to the Internet or who prefer telephone service may call 877-263-7995 for assistance.

Spanish-speaking members may access information here, or receive assistance in Spanish at 877-263-7995.

Phone lines will be open until 9 p.m. Friday, and regular hours are Monday to Saturday, 9 a.m. to 9 p.m.  From Monday, February 16 to Friday, February 20, the call center will be open extended hours from 9 a.m. to 11 p.m.