AT&T says 911 outage affecting wireless customers resolved

INDIANAPOLIS, Ind. – For a time Tuesday, AT&T Wireless customers couldn’t call 911.

Multiple agencies reported problems, including Hamilton County Emergency Management, the Boone County Sheriff’s Office and dispatchers in Carroll County. The problem also affected several states, including Michigan, Illinois, Texas, and Washington state, among others.

Hamilton County Emergency Management said later Tuesday morning that the problem had been resolved. AT&T later confirmed the issue, issuing a statement that the problem had been fixed:

Earlier this morning some wireless customers may have been unable to connect to 911. This has been resolved and we apologize to anyone who was affected.

The 911 outage only affected AT&T Wireless service—other wireless carriers didn’t report any issues. The problem didn’t affect AT&T landlines.

During the outage, AT&T Wireless customers were told to call their local law enforcement agencies directly.

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