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CUMBERLAND – A Central Indiana family is about to lose its home, because it says the lender it’s using made a big mistake.

Leigh Anne Essex called Fox 59 after she tried everything to keep her Cumberland home. Her family’s nightmare began when her husband lost his job. Unemployed for nine months, Essex said the family was facing a huge financial crisis.

Essex said she got with her lender, Chase, and worked out a loan modification plan.

‪”The agreement was that we would go into a three-month trial payment plan and upon making the three payments on time we would be considered current and everything would be up to date and we’d be back on track,”‬ she explained. It was a huge relief.

Essex said she made the payments on time, months went by, and then she got a letter in the mail that changed everything.

‪”The mortgage for the property for which you are living in is in foreclosure as a result of the property owner’s default,”‬ she read the foreclosure letter out loud. ‪”Apparently my children and I and my husband will be living out on the streets.”‬

Since then, she claims Chase representatives have admitted that the bank closed her case by mistake. She said she was asked multiple times to write a letter explaining her situation to the executive office. However, there’s still no resolution.

Fox 59 called Chase on Thursday evening and a spokeswoman told us the lender is looking into it and will do everything possible to figure out what happened.

Meanwhile, Essex is left to wait and wonder, will her family spend Christmas at home this year?

‪”I’ve done everything you asked and some and then now you’re telling me you’re just gonna close it and then forget about us and who cares what happens?”‬

Fox 59 will update this story with a response from Chase.