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INDIANAPOLIS, Ind. (Mar. 15, 2015) – When former Public Safety Director Frank Straub pushed through a change to the Indianapolis Metropolitan Police Department’s computer-aided dispatch and criminal records system, it was touted as “state of the art” and “groundbreaking.”

In reality, the Interact RMS and CAD systems are under performing and overdue.

“We have police officers who are trying to do their job and they’re relying upon these systems,” said Fraternal Order of Police Lodge 86 President Lt. Rick Snyder. “This is something that potentially threatens the public safety of this community and it’s an emergency.”

Such an emergency that earlier this month Public Safety Director Troy Riggs called a last-minute meeting of the Public Safety Board to change the city’s contract with a failing company, InterAct911 Corporation, to make an overdue payment, set a completion and performance deadline and agree to pay the current vendor to help out now that Interact has been purchased by Harris Computer Corporation.

“We have another multi-million dollar contract that the city has entered into that has affected public safety,” said Snyder. “Not only is it frustrating but it’s also disappointing for not only the police officers of Indianapolis but also it should be very frustrating for the citizens of Indianapolis, the taxpayers.”

Indianapolis has already paid Interact nearly $8 million of a $12 million contract that is one year behind schedule.

The quality of the workmanship and the performance of the system is suspect, too.

A check this past week, by both police officers and FOX59 News, revealed that the criminal records of several high profile defendants, including Major Davis II, accused of killing Officer Perry Renn last summer, had vanished from the system.

Also, two different mug shots, one of a while male, the other of a black female, were posted alongside the woman’s criminal history information.

A spokesman for IMPD first told reporters the inability to access accurate criminal history information was a “training issue,” but later Lt. Richard Riddle told FOX59 News, “The Tiburon server crashed which prevented us from getting historical data” and said it “has nothing to do with InterAct or training…simply a hardware failure.”

Tiburon is the city’s previous CAD and RMS provider and the Department of Public Safety will pay a total of $750,000 this year to secure Tiburon’s help in transitioning archival criminal history information into the new system.

“The records management piece, which is the side of the system where once the services have been dispatched, the fire run or EMS or police run is dispatched, the reporting piece for the agencies is up and functioning,” said Al Stovall, DPS deputy chief of communications, “so we’re able to collect data and put data in the system and manage that data for meaningful reports for analytics and things like that. The piece that hasn’t been delivered yet is the Computer Aided Dispatch which is the 911 piece that allows for those systems…allows for those services to be dispatched efficiently.”

Safetown is a component of the new system that is intended to allow residents to track crime in their community.

There also exists confusion among IMPD officers about whether they should expect Tiburon archival information would be accessible in the new Interact-launched system or if they can depend on accurate mugshots when looking up a criminal history.

Faulty InterAct implementation, along with bugs in a new Superior Court case management system called Odyssey, have hampered detectives from researching the histories of suspects and crimes in Indianapolis.

A national website, SpotCrime.com, which tracks the reporting of crime data nationwide, recently gave Indianapolis a “0” rating when it came to transparency of its system.