“Naughty and Nice” store return policies


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(December 26, 2014) – It’s December 26th and you’ve spent the past day faking a smile while opening up a gamut of Christmas gifts you’ll never use.

Today is the first day you can finally clear your hands of the Simpson’s t-shirt that’s two sizes too small and the football trading cards. But you may want to check the stores’ return policies before you wait in the hour-long customer service line.

Fortunately, Consumer Reports came up with its 2014 Naughty & Nice List to help us navigate the policies and practices of our favorite stores.

The list of stores that were on the naughty list this year are AT&T, Dillard’s, Hearthware Inc./NuWave, M&T Bank, Marriott, Overstock.com, Spirit Airlines, Victoria’s Secret, Yelp, and Zales. Some of the reasons that these companies landed on the naughty list are: misleading customers, not offering price adjustments, and refusal of returns for damages upon delivery.

For every company on the naughty list, there was a company that made it on the nice list. The 2014 list includes: CVS, Discover, Esurance, JetBlue, Sam’s Club, Starbucks, StubHub, Tesla, UPS, and Whole Foods. These companies made the nice list for putting the customers first and offering very generous return policies.

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