By Chris Isidore
NEW YORK (CNNMoney – Feb. 20, 2015) — Time Warner Cable, which is the process of being purchased by Comcast, seems to be trying to one-up its buyer when it comes to insulting its customers.
Time Warner Cable is apologizing to an Orange County, Calif., customer whose name was changed to “C— Martinez” on her bill from Esperanza Martinez. It also is giving her a year’s worth of cable and Internet service for free.
“We are truly sorry for the disgraceful treatment of Ms. Martinez, and we apologized to her directly. Our investigation showed that this was done by an employee at a third-party vendor. We have terminated our agreement with this vendor and are changing our processes to prevent this from happening again,” said spokeswoman Susan Leepson.
Martinez, whose story was first reported by Ars Technica, told the Web site that she wasn’t even upset with Time Warner when she contacted it to get some technical support on her cable box. She got the letter with her name changed during the days she waiting for a technician to come out to make a service call.